Welcome to Bangalore, I Mean Jack-in-the-Box, May I Take Your Order
"Your large fries and Diet Sprite are very important to us. Please wait for the next available representative." Jack in the Box (JACK) is the latest fast-food chain to outsource drive-through order-taking: Representatives may hail from several states over or even overseas. The trial run has been in effect since mid-2008 and includes 7 of the 30 Charlotte-area restaurants. A spokesperson for the chain Kathleen Anthony claims outsourcing is necessary during peak order times in order to relieve the burden placed on existing employees and improve order speed and accuracy. Anthony asserts outsourcing hasn't affected staff size and that its adoption ...
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