Greetings from New York where my call is extremely important to the folks who've had me on hold all morning. Being a cynic the first dozen times they expressed their heartfelt gratitude for my willingness to hold I took it with a grain of salt. "Oh sure " I thought during the brief pauses in between high-decibel obscenities "Wouldn't they actually answer valued phone calls from important customers such as myself?" But just as the Chinese once wore down captives with single drops of water I gradually began to believe this company thought of me as highly as I ...