eTelecare Global Solutions (NASDAQ: ETEL) (PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, has been awarded a contract to provide customer care and technical support programs for a leading independent digital entertainment retailer.
According to John Harris, President and CEO, eTelecare was selected as the retailer's sole BPO service provider over six global competitors. The selection was based on eTelecare's strong Philippine-based voice and non-voice service offerings; its ability to meet the requirements of the Payment Card Industry Data Security Standard (PCI DSS), which protects payment account data; and its longstanding record of delivering quantifiable value to its customers.
By adding live associate-assisted voice services to existing chat and email functions, this rapidly growing retailer hopes to use opportunities for positive interaction to enhance customer retention and accelerate revenue growth. The customer-care associates primarily support billing inquiries and resolution, while the technical-support associates assist customers experiencing difficulty downloading music or books in digital format.
"We are extremely pleased to add this retailer to our expanding list of global clients," said Harris. "Given the retailer's hundreds of thousands of U.S. and U.K. customers, this relationship provides us with a great opportunity to further utilize the talents of our agents in the Philippines."
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, North America, and Latin America. Additional information is available at www.etelecare.com.
Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as "expects," "believes," "intends, "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients' business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our quarterly report on Form 10-Q filed with the U.S. SEC on May 14, 2008 as supplemented in our quarterly report on Form 10-Q filed with the U.S. SEC on August 13, 2008. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.