ModusLink® Corporation, a subsidiary of CMGI®, Inc. (NASDAQ: CMGI) and leading provider of global supply chain management solutions, today introduced its new e-Business Suite of Solutions. This Solution Suite opens up new revenue streams for clients without compromising existing channels by enabling seamless multi-channel integration. It is designed to meet the complete range of e-Business needs, from building an online sales channel for the first-time, to upgrading an existing web store into a multi-lingual, regionally optimized financial management system. With ModusLink’s e-Business Suite of Solutions, clients can facilitate online sales, order management, product fulfillment and returns with a single integrated solution.
The e-Business Suite of Solutions is a comprehensive collection of services that address current and emerging value chain requirements supported by a state-of-the-art infrastructure. It seamlessly integrates with the full range of a client’s supply chain activities and enables them to link existing value chains with other suppliers, clients and retail markets. Upon execution, clients will be able to react faster to market conditions, competitor programs and customer demands.
ModusLink’s e-Business Suite of Solutions is comprised of six packaged solutions, including:
- ModusLink Commerce – a premium e-commerce offering with a fully functioning web store;
- ModusLink Store – a plug-and-play, transaction-ready e-store for rapid deployment;
- ModusLink Live – a global customer relationship management (CRM) solution;
- ModusLink Engine – a turnkey financial management system encompassing order transactions, customer support and account management;
- ModusLink Returns – a comprehensive online solution to manage the returned merchandise authorization (RMA) process; and
- ModusLink Auctions – a B2B private marketplace and online auction portal for excess or refurbished inventory asset disposition.
Each solution is available as a standalone package or can be combined with other services for a customized e-Business platform.
“Our clients told us they needed a solution that could effectively address customer expectations and integrate with their existing channels and infrastructure, said Christie Eykelkamp, senior director, e-Business Solutions Group for ModusLink. “We listened to our clients, and in response delivered a multi-channel solution that provides manageability on a global scale, with the flexibility to adhere to specific needs of a single channel or local region. We can now offer a true end-to-end value chain, integrated from the point of purchase to fulfillment and returns, which expedites turnaround time and increases customer satisfaction.”
By outsourcing e-business management, brand owners are able to better manage resources and devote a renewed focus to core competencies. At the same time, they will improve multi-channel visibility, analysis and reporting which can result in higher customer acquisition and retention.
“ModusLink is known for expertise in supply chain management services, which result in cost efficiencies throughout the value chain,” added Joseph C. Lawler, chairman, president and CEO of CMGI. “By combining many of our core capabilities into a single integrated e-Business solution, we have strengthened our value proposition to clients and further differentiated ModusLink in the marketplace. We will continue to expand on revenue-generating services to help our clients make money as well as save money.”
ModusLink Commerce is a premium e-commerce solution with integrated business processes and supply chain services maintained with complete visibility, reporting and analysis. It leverages ModusLink’s secure e-commerce platform and global operating infrastructure for dynamic content and infrastructure development, hosting and a range of ongoing management services.
Features of ModusLink Commerce include:
- site/infrastructure development and hosting;
- multi-lingual, localization capabilities;
- dynamic sales, marketing promotion and customer loyalty tools;
- dynamic content, catalog and product management;
- flexible pricing and order processing;
- customer self-service options; and
- order tracking, reporting and analysis.
ModusLink Store is designed for clients that need a rapidly deployed and easily maintained e-commerce solution. This is a packaged, transaction-ready e-store that can be implemented in as little as two weeks. ModusLink Store can support the full scope of traditional business-to-business and business-to-consumer order transaction activity and includes a wide range of CRM, financial and account management services, but is more limited in the scope of its offering, than ModusLink Commerce.
ModusLink Engine is a robust financial management solution that facilitates global payment processing via the ModusLink Global Payment System with local payment methods. Unlike other financial management solutions, ModusLink Engine seamlessly integrates the web store and multi-channel supply chain, to ensure rapid and successful processing of website orders. With ModusLink Engine, clients can retain their original store presence while integrating the transaction engine behind the scenes.
Features of ModusLink Engine include:
- multi-currency, global payment processing;
- support for complete range of payment types;
- fraud detection;
- proven TAX/VAT management and compliance; and
- cash and revenue reporting.
ModusLink Live is a complete CRM solution encompassing the complete range of customer support services or alternative, full-loop customer interaction programs to support multiple channels and customer segments. It provides high level service, support, account management and actionable intelligence analysis and reporting. A multi-lingual contact center for sales and support employs transactional and dedicated customer teams. Customers can choose from self-service options such as Initial Voice Recognition (IVR) and speech recognition services.
ModusLink Returns streamlines the multi-channel returned merchandise authorization (RMA) process, to reduce lead time, cost and redundancy. Using a dynamic website, the complete scope of returns handling processes, including swap, advance replacement, dead on arrival (DOA) and ship can be configured to support the desired practices established by the client. ModusLink Returns can be fully integrated with forward supply chain activities for a seamlessly executed value chain.
ModusLink Auctions is ModusLink’s well-established asset disposition service that can potentially achieve product prices higher than those offered by other remarketing channels. After testing, refurbishing and restoring devices to the highest possible quality, ModusLink can sell the restored products under a client’s own brand or through a white label program to prevent competition with primary brand and channel partners.
The cornerstone of ModusLink Auctions is its online auction portal, which serves as the forum for soliciting competitive bids from pre-qualified buyers in secondary markets around the world. Because of this web-based channel, ModusLink Auctions is offered as part of ModusLink’s e-Business Suite of Solutions.
The e-Business Suite of Solutions can be leveraged in any industry, by virtually any manufacturer. It combines ModusLink’s many years of vertical market, supply chain and e-Business experience with best-of-breed technologies and standardized processes to help clients manage the complete range of online business-to-business and business-to-consumer supply chain activities. For more information, visit www.moduslink.com/end-to-end_services/ebusiness_suite.cfm.
ModusLink Corporation is a leading provider of global, end-to-end supply chain management solutions. The company provides technology clients in the software, computing, consumer electronics, storage and communications markets with customized supply chain solutions that improve time-to-market, productivity and customer satisfaction while reducing risk and cost. ModusLink's services include consulting and planning, sourcing and supply base management, manufacturing and product configuration, fulfillment, logistics management, e-commerce and the complete range of aftermarket services. ModusLink has more than 30 facilities in 13 countries, creating the largest global footprint in the industry. With headquarters in Waltham, Massachusetts, the company is a subsidiary of CMGI, Inc. (NASDAQ: CMGI). For additional information, visit www.moduslink.com.
CMGI, Inc. (NASDAQ: CMGI), through its subsidiaries ModusLink, Open Channel Solutions and PTS Electronics, provides industry-leading global supply chain management services and solutions that help businesses market, sell and distribute their products around the world. In addition, CMGI’s venture capital business, @Ventures, invests in a variety of technology ventures. For additional information, visit www.cmgi.com.
This release contains forward-looking statements, which address a variety of subjects including, for example, the expected benefits of the e-Business Suite of Solutions. The following important factors and uncertainties, among others, could cause actual results to differ materially from those described in these forward-looking statements: ModusLink's success depends on its ability to execute on its business strategy and the continued and increased demand for and market acceptance of its solutions and services, including the e-Business Suite of Solutions; ModusLink may not be able to expand its operations and capabilities in accordance with its business strategy; ModusLink may experience difficulties integrating technologies, operations and personnel in accordance with its business strategy; ModusLink derives a significant portion of its revenue from a small number of customers and the loss of any of those customers would significantly damage its financial condition and results of operations; ModusLink frequently sells to its supply chain management clients on a purchase order basis rather than pursuant to contracts with minimum purchase requirements, and therefore its sales and the amount of projected revenue that is actually realized are subject to demand variability increased competition and technological changes in the markets in which ModusLink competes; and risks associated with international operations. ModusLink represents a significant percentage of CMGI's operations and the occurrence of any of the foregoing factors may have an adverse effect on CMGI’s results of operations and financial results. For a detailed discussion of cautionary statements that may affect CMGI's future results of operations and financial results, please refer to CMGI's filings with the Securities and Exchange Commission, including CMGI's most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q. Forward-looking statements represent management's current expectations and are inherently uncertain. We do not undertake any obligation to update forward-looking statements made by us.
ModusLink is a registered trademark of ModusLink Corporation and CMGI is a registered trademark of CMGI, Inc. All other company names and products are trademarks or registered trademarks of their respective companies.