ServicePower, a global developer and supplier of service chain optimization software, today announced a contract with Circuit City, a brand-name consumer electronics retailer based in Richmond, Va.
ServicePower has been contracted to provide Circuit City with a “Software as a Service” (SaaS) solution that will increase productivity and reduce costs within their service business. firedogSM, which provides professional PC, mobile electronic installation, and home theater installation services, will benefit from the full solution as rollout reaches completion.
“Working with Circuit City and firedog is an exciting project for us as there are very few companies who can offer a complete integrated service solution as a hosted option,” commented Ian MacKinnon, president of ServicePower Inc. “By delivering our solution from our hosting center in Louisville, we will help improve the efficiency of their service operation delivering immediate customer benefits.”
The ServicePower solution improves the convenience and flexibility of the current appointment booking process for Circuit City’s customers who require installation or on-site repair for their technology products. ServicePower technology also creates and maintains optimal service schedules for the technicians to ensure that customers get the service they need, when they need it.
The SaaS solution includes SERVICEMobility to dispatch jobs out to the technicians along with GPS monitoring and navigation technology that helps technicians navigate to customer addresses and gives central operations staff increased visibility and feedback of the progress of the job and the location of the technician. This solution allows Circuit City to gain more control over variances between the planned schedule and the actual routes achieved by technicians in the field.
ServicePower Technologies plc (LSE:SVR) offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK and Europe, allow companies to locate their directly employed field resources in specific geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company’s field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators and retailers. ServicePower’s customers include innovative, world-leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp and Siemens. For more information, visit www.servicepower.com.