Verizon trounces Time Warner in poll
In the endless war between Verizon FiOS and Time Warner Cable, there is finally a clear winner—at least, according to the 84,000 Consumer Reports readers who responded to the magazine's annual survey of their television, Internet and home phone service providers. The results, released Thursday, show Verizon FiOS beating its Manhattan rival by wide margins. For a triple-play bundle of TV, Internet and home phone service, FiOS was No. 1 among major carriers. A smaller operator, Wide Open West, which serves Midwestern and Southern states, landed a score of 79 and bested everyone on the list. The FiOS triple-play package posted a readers' score of 75, which included ratings on a half dozen categories, including service satisfaction, value, billing and support. Time Warner Cable was in 10th place with a readers' score of 61. Cablevision/Optimum, the only other New York area operator ranked in the triple play category, came in 7th with a score of 65. FiOS also did better in the individual categories. For TV service, out of 17 providers across the U.S., it was No. 1. For Internet service, it came in second out of a field of 34, and for voice-over home phone service it was fifth out of 25. (Verizon landline ranked 21st in phone service, while AT&T's came in 24th.) Time Warner Cable came in 15th in TV service, 20th in Internet service, and 17th in home phone service. Cablevision/Optimum ranked 11th for TV, while another New York provider, RCN, came in 13th. For Internet service, Cablevision ranked 15th and RCN 19th. And for phone Cablevision was 8th and RCN 16th. The survey, along with advice on how to bargain for lower rates, appears in the May issue of Consumer Reports .
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