Speech Recognition Technology -- The New Mouse For The Digital Age
I bet you’ve had an experience with speech technology and haven’t realized it. I’m not talking about Apple’s (AAPL) Siri voice interface, although given sales of Apple’s iPhone 4 and iPhone 5 it has helped bring speech recognition technology into the forefront of the consumer mind. Rather, I’m talking about the automated voice you hear when you make a call to a bank such as Bank of America (BAC), Wells Fargo (WFC), or E-Trade (ETFC). Financial institutions aren’t the only ones using speech recognition technology to automate customer service, others are doing as well from utilities, consumer product companies and the like.