When airlines get serious about becoming profitable, they turn to Radixx International, whose hosted reservation services pioneered the replacement of expensive, limited mainframes with a cost-effective, cloud-based system. When Radixx decided to maximize customer service, control communications spending and ensure business continuity, it turned to 8x8, Inc. (NASDAQ: EGHT) for its market-leading business VoIP phone service and integrated unified communications.
Radixx is replacing the on-premise PBX at its Orlando, Fla., headquarters with 8x8’s Virtual Office hosted VoIP solution. The initial deployment covered 63 phones, including 10 used by employees who work from home or abroad. Radixx plans to extend Virtual Office to a total of 100 phones.
Radixx immediately achieved three major benefits with Virtual Office:
Radixx also implemented 8x8’s hosted contact center software solution, beginning with 10 seats.
“It’s the best automated call distribution (ACD) product I’ve seen,” Peri said. “Before 8x8, it could take anywhere from 45 seconds to a minute and a half before a customer got into the support queue. Now it’s 7 to 10 seconds. The customers are definitely happier about it.”
“We are honored that an innovative company like Radixx chose 8x8 to transform the way it does business,” said 8x8 Chairman and CEO Bryan Martin. “Its success with Virtual Office and Virtual Contact Center is the latest example of how tens of thousands of businesses are enhancing productivity and reducing operating costs with 8x8 cloud communications solutions.”
About 8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) empowers business conversations for more than 30,000 small and medium-sized businesses with cloud communications services that include hosted PBX telephony, unified communications, contact center and video conferencing solutions. The company has been delivering business communications services since 2004 and has garnered a reputation for technical excellence and outstanding reliability. In 2012, 8x8 was named a market “leader” in Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS) in North America and recognized as the No. 1 Provider of Hosted IP Telephony by Frost & Sullivan. For additional information, visit www.8x8.com, or connect with 8x8 on Facebook and Twitter.