TriageLogicTM Announces New Feature for Providing Quality Patient Care
Call Center SoftwareTM can now integrate customized orders based on the specific preferences of each practice

Jacksonville, FL (MMD Newswire) March 6, 2013 -- TriageLogic announces a feature that allows health care practices to customize how nurses advise patients. With this technology, once the nurse has used the standardized protocols to determine the appropriate level of care, they can then follow tailored instructions based on the care and advice their physicians would give to patients.

By using custom orders as a supplement to standardized protocols, physicians can feel comfortable that their patients are getting the quality standard of care and instructions the physicians themselves would provide. According to Dr. Ravi Raheja, CEO and co-founder of TriageLogic, "I think it is really important that physicians have the option to customize the care of their own patients and make sure they have control over their after hours experience even when they are not taking the calls themselves."

One example of how this feature helps provide additional quality care was demonstrated during a recent nurse triage call. Late one evening, a mother was concerned about her three year old who had a fever. Using the Schmitt/Thompson protocols, the nurse determined the appropriate level of care was to keep the child at home rather than go to an ER. Additionally, using the customized order based on the physician's preferences, the nurse advised the mother to use only Tylenol rather than a generic, and to call back if there was any negative change in the child's condition. However, the types of customization available extend far beyond generic or name brand. Other options may include specific ear drops for otitis externa, eye drops for conjunctivitis, or even a specific urgent care center or ER to go to if they need immediate treatment. The option allows the nurse to help patients as a true extension of the doctor's office.

According to a patient, "As a mother of four young children and often having to call my pediatrician's office, it is great to know that I am receiving individualized care over the phone even when I am not talking with my doctor. I feel very comfortable knowing that my kids are taken care of and that the nurses are relaying what my doctor would have said."

Additional highlights of TriageLogic's Nurse Triage on CallTM service include:
- Gold standard protocols by Barton Schmitt, MD, and David Thompson, MD
- Prompt call back times, 30 minutes or less
- Experienced, highly-trained registered nurses
- Highly customized standing orders - TriageLogic nurses follow your instructions 
  specific to your practice or each physician in your practice
- Integrated with any practice EMR
- Return on investment reporting
- Advanced features: HIPAA compliant texting and more

For more information, contact Amy Smith at (336) 529-2493 or

About TriageLogicâ„¢ (

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Founded in 2005, TriageLogic is a leading provider of quality, affordable triage software and after-hours nurse triage services. From the smallest of provider practices to the largest of triage call centers, TriageLogic offers a full line of triage protocol systems and services to meet client needs. More than just software, TriageLogic integrates a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field. Currently, TriageLogic offers two solutions - a software unit that develops nurse triage systems both for after-hours and day-time use; and a services unit that offers 24/7 nurse support through multiple call centers. With a national footprint, all TriageLogic solutions and services can be customized or private-labeled for each client. Whether yours is a busy private practice in need of a phone triage system, or a hospital seeking a complete after-hours call center solution, TriageLogic has a product to meet your needs.


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