Training magazine, the leading business publication for learning and development professionals, annually selects 125 organizations that excel at employee development. These companies are chosen based on criteria such as best training practices, evaluation methods and outstanding training initiatives.
“As our company continues to grow, creating an environment where every associate can reach their career goals remains a priority,” said Tom Folliard, president and chief executive officer of CarMax. “Training and associate development continues to be a driving force behind our success.”
CarMax regularly adds new training and reviews existing material to guarantee that the curriculum meets the needs of associates and the business. This past summer, sales training was enhanced to include weekly video courses on discovering the best ways to identify individual customer needs.
Additionally, CarMax's most comprehensive programs and training tools include:
- Development programs that deliver individualized, targeted training opportunities
- Extensive use of technology to support the needs of the associate, including eLearning, student response systems and video testimonials
- Classroom training that employs hands-on activities combined with real-world application exercises
On average, each store associate completes more than 60 hours of training per year. Through KMX University, CarMax's learning management system, associates can view position development plans, launch online courses, register for classroom training, print self-paced training workbooks, take exams that automatically register course completions, add self-reported training, and review their own personal training histories.
CarMax, a member of the FORTUNE 500 and the S&P 500, and one of the FORTUNE 2013 “100 Best Companies to Work For,” is the nation’s largest retailer of used vehicles. Headquartered in Richmond, Va., CarMax currently operates 117 used car superstores in 58 markets. The consumer offer features low, no haggle prices, a broad selection of CarMax Quality Certified used vehicles, and superior customer service. During the twelve months ended February 29, 2012, the company retailed 408,080 used vehicles and sold 316,649 wholesale vehicles at our in-store auctions. For more information, access the CarMax website at www.carmax.com.