TRC Staffing Services, Inc. announced today it has been named to Inavero’s 2013 Best of Staffing™ lists of award winners. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs. This year’s lists highlight a growing divide among the industry’s leaders and laggards, and identifies TRC Staffing Services, Inc. as one of the best staffing agencies for companies and job candidates to call when they are in need.
Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality. TRC Staffing Services, Inc. received satisfaction ratings of 9 or 10 out of 10 from 72.6 percent of their permanent and temporary employees, significantly higher than the industry’s average of 48 percent. And, received satisfaction ratings of 9 or 10 out of 10 from 74.7 percent of their clients, significantly higher than the industry’s average of 39 percent. In addition, TRC Professional Solutions was also named to the Best of Staffing Talent list for the third consecutive year, receiving satisfaction ratings of 9 or 10 out of 10 from 72.1 percent of their permanent and temporary employees.
“This is the fourth consecutive year TRC has been on the Best in Staffing list, and we are very proud to be honored again with this distinction,” said Brian Robinson, TRC Staffing Services, Inc. President and CEO. “We will continue to make our customers, talent and our service our top priority.”
“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
**Bureau of Labor Statistics
About TRC Staffing Services, Inc.
TRC Staffing Services, Inc. is a full-service staffing solutions provider with over 30 years of industry experience. Established in 1980, TRC is one of the largest privately-held staffing firms in the country. Like his father, President and CEO Brian Robinson remains focused on the idea that the marketplace continues to need a business built on principles and values, committed to providing the highest level of service in the industry. TRC has 45 locations in 13 states, providing traditional staffing services, professional and technical staffing, and management services to some of the country's leading companies. For more information, visit www.trcstaffing.com.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.
Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.