Divorce.us.org has implemented a new customer service strategy that includes offering a direct contact to the senior Customer Service Manager (CSM) at the company. Call center representatives surveyed who offered this information to clients saw a rise in satisfaction by almost 60 percent.
Through direct contact to the Customer Service Manager [available by email at manager(at)divorce(dot)us(dot)org] website users have access to the top-most help they can find. The CSM is sure to answer every email inquiry directly and help in any way he can.
CSM Josh Fraser shares his thoughts on the direct access to his email: "I am beyond happy to help any customers I can in a personal way. From simply looking up account login information, to handling refund requests, to taking constructive feedback for the company, I am ready."
Fraser continued, sharing how grateful he is to all Divorce.us.org consumers and how much he looks forward to answering each email one by one to ensure the highest satisfaction possible.
Divorce records are a serious matter that require the care and personal interaction of a trained professional, if need be, and the company looks to provide that. Divorce.us.org expects to keep unveiling new customer service techniques in order to improve brand awareness and ultimately lead to happier customers.
All customers are welcome to email Mr. Fraser and find out any information possible about divorce records, account inquiries, simple requests, questions, etc. He will be able to assist in any way he can, within a few business days.
Divorce.us.org is a top resource online for divorce records, marriage records, and other family background information. A simple search can turn up hundreds of records on just one name. Find out the divorce records needed today on this reliable database.
Read the full story at http://www.prweb.com/releases/2013/2/prweb10396241.htm