U.S. Bancorp Fund Services, LLC announced that it received outstanding quality ratings from National Quality Review (NQR) following the firm’s third-quarter assessment in 2012. The service provider’s premier Transfer Agent division achieved Best-in-Class ratings in all functions including shareholder servicing, transaction processing, and correspondence.
The only firm to be recognized as Best-in-Class in every category for that period, U.S. Bancorp attributes its ongoing success to the strength of the quality management system it established as part of its ISO 9001:2008 certification.
“Our Transfer Agent employees have shown their collective dedication to our clients by being recognized for their performance in every function,” said Ian Martin, executive vice president of the Transfer Agent at U.S. Bancorp Fund Services. “Achieving a clean sweep of all categories measured by this respected institution is a great source of pride. It reflects our team of experts’ ability to lead the competition and surpass client expectations by delivering an exceptional shareholder experience.”
In addition, the Transfer Agent was again awarded the NQR 5-Star performer designation. This is a result of the division’s ongoing mission to ensure its client’s shareholders are consistently provided "top-quartile" or above service ratings. This focus has yielded outstanding results as evidenced by nearly six years of 5-Star Performer ratings with 60 Best-in-Class designations over the same time period.
“As a crucial representative of our clients, we hold ourselves to the highest standards of customer service excellence,” said Joe Redwine, president of U.S. Bancorp Fund Services. “Our Transfer Agent division’s performance ratings by NQR reflect our commitment to providing accurate, timely communication and a quality shareholder experience during every interaction.”
About U.S. Bancorp Fund Services, LLC
Headquartered in Milwaukee since 1969, U.S. Bancorp Fund Services, LLC provides single-source solutions to support a variety of investment strategies and products including mutual funds, alternative investments, open-end, closed-end, and exchange traded funds. The division currently services 384 fund families comprised of 2,347 portfolios, 2,534 fund classes, and 4.1 million shareholder accounts with $691 billion in client assets. U.S. Bancorp Fund Services is a subsidiary of U.S. Bank, the fifth largest commercial bank in the United States with assets of 353 billion, with assets of $352 billion, as noted in its 2012 Third Quarter Corporate Profile. Visit U.S. Bancorp Fund Services on the web at www.usbfs.com.