Market-leading telephone answering specialist firm Moneypenny has unveiled a list of things that all companies should look for when hiring a new employee.
Carrie Pickett, a talent spotter at the firm, which offers dedicated PA services to businesses of all sizes in the UK, has compiled a checklist that employees can use to uncover whether a potential hire will be willing to go the extra mile.
1. Does the person have a 'can-do attitude? While many skills can be taught, a person has to be willing to learn. Do they seem motivated and enthusiastic to be at the interview? Do they appear to be raring to go or look like they couldn't care less?
2. Look for a team player who will fit into your team. It's of course important for a new hire to be able to work alone, but it's just as critical that they can get on with other people in the office. Their presence will have an impact on the attitude of others, so find someone who is willing to get stuck in and help, and seems inclined to share their ideas.
3. Do they seem open to change? The last thing you want is to take someone on who isn't prepared to be adaptable in order to get a task done or meet a deadline. Try to discover whether they enjoy a challenge and how they have demonstrated their adaptability on a previous occasion.
4. Are they organised? We're all late for work sometimes, but you don't want an employee who regularly rolls in looking a mess half an hour after they should have arrived. Good time-keeping is a sign of good organisational skills. If they're late to the interview they'd better have a good reason!
5. Are they willing to be accountable for their work? It's important to find someone who is happy to be judged on their own actions and take responsibility.
6. Are they a good talker or do they just go on and on? Don't concern yourself with whether your interviewee likes a natter – but do consider whether they're going to be able to communicate properly with other members of the team. They'll need to be confident enough to discuss their ideas and willing to listen.
Carrie said: "No one wants to deal with obstructive, unreliable employees. We want to deal with enthusiastic people, with real characters and a real understanding of our needs. For this reason, a 'can-do' attitude is a pre-requisite to working at Moneypenny.
"We only employ people with the right positive attitude and provide them with the necessary skills and training. I believe these recruitment principles can be applied to all businesses."
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Moneypenny is proud to have won the Queen's Award for Enterprise in recognition of the outstanding services provided to UK businesses by its extraordinary team of PAs.
To find out about switchboard support, visit the Moneypenny website.
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