HOUSTON (MMD Newswire) December 10, 2012 -- ITinvolve, the leading innovator of social IT service management solutions, today announced the official launch of the IT Management industry's first Social IT Maturity Assessment tool, designed to help IT professionals gauge and benchmark their current social IT maturity. Consolidated and anonymous results of the assessment will be published in a forthcoming Social IT Maturity Index in the first quarter of 2013.
Research from McKinsey & Company reveals social technologies have the potential to raise the productivity of high-skill knowledge workers by 20 to 25 percent. Last month, ITinvolve co-hosted a webinar series with Pink Elephant, a global leader in IT Service Management consulting, education and conferences, aimed at helping IT professionals benchmark their social IT maturity level and avoid common pitfalls. The webinar series continues Tuesday, Dec. 11, 2012, and Tuesday, Jan. 8, 2013. Click here to register.
"Social IT has significant potential to improve the way IT professionals conduct day-to-day and long-term tactical and strategic operations. From more effective capturing of human knowledge to streamlined in-context collaboration and improved decision making, we anticipate more widespread adoption of social IT tools well into 2013," said ITinvolve VP of Marketing Matthew Selheimer. "Our Social IT Maturity Assessment is the first survey of its kind to provide a way for IT professionals to assess their current social IT maturity level and receive practical guidance on how to advance to higher level of maturity."
IT professionals interested in taking the free assessment will receive their results immediately after completing the 10-minute survey, and also will receive a complementary copy of the Social IT Maturity Index when published by providing their email address.
ITinvolve's social IT maturity model spotlights an evolution of social IT in four levels:
Level 1: Social Exploration: Learning and discovering how social tools can improve IT support.
Level 2: Social Add-ons: Improving user intimacy and end user satisfaction..
Level 3: Social Embedding: Improving key performance indicators through social knowledge management and social process enhancements.
Level 4: Social Driven: Fostering a self-sustaining community in which social capabilities drive process excellence and improvement.
"ITinvolve's social object model and the social knowledge management system is huge and something we've really not seen before," said Pink Elephant Executive Vice President George Spalding. "By taking this approach, IT organizations can break free of the bounds of traditional ITIL processes, and I encourage IT professionals to open their minds to understanding what ITinvolve is offering with its social object model."
ITinvolve is the leading innovator of social IT service management solutions. ITinvolve helps IT professionals understand and manage complex IT environments, efficiently execute IT service management processes, capture and use knowledge to resolve incidents faster, find the root-cause of problems and substantially reduce risks associated with bad changes. ITinvolve lowers the total cost of delivering great IT service. Built on the secure and scalable Force.com platform, ITinvolve requires no hardware or software installation and is remarkably easy to use. Call 1-877-741-8944, visit www.itinvolve.com or follow on Twitter @ITinvolve
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