December 06, 2012 at 17:07 PM EST
Promero releases new Business Process Solution for Call Center and Customer Service
Pompano, Florida (MMD Newswire) December 6, 2012 -- Promero, a leading reseller and hosting provider of call center and CRM software announced today the release of its integrated solution for complex business processes for call center and customer service centers. Promero completed enhanced its cloud based call center software, Oracle Contact Center Anywhere with RiverStar's CE suite. The addition of RiverStar CE suite enables administrator to create simple-to-complex customer service, problem solving or sale processes in an easy to use graphical interface. The solution is completely integrated with the call center solution's ACD, thereby providing the proper call routing of the customer's call to the right agent. Promero also offers its users the Salesforce CRM CTI connector for Salesforce users. Salesforce users take advantage of advanced customer relationship management software integrated with a best in class call center software and business process application. "The true benefit of Promero's complete call center and business process application is the customer experience," said Gregg Troyanowski, president of Promero. "The efficiency gains realized by the agent to handle any customer situation results in better customer service."

RiverStar CE Suite consists of four core modules: Agent, Web, Studio and Proactive Response. Collectively, the modules provide a multi-channel customer interaction toolset. CE Suite is designed to create a whole new experience tailored to the way customers want to be engaged. CE Suite enables service organizations a technology platform that supports easy process for designing, launching and managing customer interactions to meet each customer's unique process requirements. RiverStar and Promero solutions bring a strategic offering to the marketplace providing a tightly integrated CTI, IVR and Agent workflow solution that automates front and back office processes. This technology platform simplifies the activities that an agent must perform from the time a call is answered through disposition.

About RiverStar Software

RiverStar Software is a technology leader in customer interaction and web self service solutions. RiverStar offers a customer experience suite that captures a customer centric perspective by incorporating an intelligent mix of business process integration into customer interactions. Driven by the agent and web experience, RiverStar's customer experience platform optimizes the opportunity to acquire and maintain customer loyalty by perfecting all touch points of the customer interaction and feedback lifecycle.

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner. Promero is an authorized reseller of Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services. Visit Promero's website at http://www.promero.com . Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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