RiverStar CE Suite consists of four core modules: Agent, Web, Studio and Proactive Response. Collectively, the modules provide a multi-channel customer interaction toolset. CE Suite is designed to create a whole new experience tailored to the way customers want to be engaged. CE Suite enables service organizations a technology platform that supports easy process for designing, launching and managing customer interactions to meet each customer's unique process requirements. RiverStar and Promero solutions bring a strategic offering to the marketplace providing a tightly integrated CTI, IVR and Agent workflow solution that automates front and back office processes. This technology platform simplifies the activities that an agent must perform from the time a call is answered through disposition.
About RiverStar Software
RiverStar Software is a technology leader in customer interaction and web self service solutions. RiverStar offers a customer experience suite that captures a customer centric perspective by incorporating an intelligent mix of business process integration into customer interactions. Driven by the agent and web experience, RiverStar's customer experience platform optimizes the opportunity to acquire and maintain customer loyalty by perfecting all touch points of the customer interaction and feedback lifecycle.
About Promero, Inc
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner. Promero is an authorized reseller of Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services. Visit Promero's website at http://www.promero.com . Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.