Wells Fargo Home Mortgage has expanded its Hurricane Sandy Customer Assistance and Recovery Effort with the deployment of three mobile hubs to provide face-to-face assistance for customers in FEMA-declared disaster areas in New York and New Jersey.
The mobile hubs recently arrived in three local communities in New York and New Jersey bringing to each location 50 team members from Wells Fargo Home Mortgage who are ready and able to assist customers with their home recovery efforts.
“We are committed to helping our customers rebuild in the aftermath of Hurricane Sandy,” says Mary Coffin, head of Mortgage Servicing. “That’s why we’ve deployed customer assistance hubs in several local communities. At the hubs, customers can receive mortgage payment assistance, endorsement and processing of insurance claim checks, and face-to-face consultation with our service representatives. We will continue to offer our customers disaster recovery assistance by phone, online and at our local bank stores.”
The customer assistance hubs are currently deployed in the following locations:
|1001 Fischer Blvd., Toms River, N.J. 08753||November 29 – December 13, 2012|
|210 South Wellwood Ave., Lindenhurst, N.Y. 11757||November 30 – December 14, 2012|
|300 Father Capodanno Blvd., Staten Island, N.Y. 10305||December 3 – December 14, 2012|
The hubs are in operation from 10 a.m. to 8 p.m. EST, seven days a week. Customers can make an appointment at one of the hub locations by calling 1-800-405-8067, Monday through Friday, 9 a.m. to 6 p.m. EST or by visiting our website at www.wellsfargo.com/care. Walk-in customers are also welcome.
Collectively, the hubs are capable of serving 3,000 to 4,000 customers per week — some of whom may have already been suffering financial setbacks and hardships before the arrival of Hurricane Sandy.
Wells Fargo is using social media channels to broadcast important information about ways to rebuild and recover after Hurricane Sandy. Helpful tips will be available on Wells Fargo’s corporate blog www.wellsfargoblogs.com/news.
The company also has step-by-step instructions and tools available online. To help customers get a jump start on filing insurance claims or submitting mortgage payment assistance requests, checklists are available online to explain the process. These checklists can be downloaded at Wells Fargo’s Customer Assistance and Recovery Effort website www.wellsfargo.com/care.
“The customer assistance hubs give us another way to talk to our customers face-to-face and better understand what type of help they need to begin the home recovery process,” explains Coffin. “We want our customers to know we are here to help.”
For those unable to visit a customer assistance hub, Wells Fargo Home Mortgage is helping customers obtain housing recovery assistance by phone, online and at its local bank stores:
- Wells Fargo Disaster Hotline, 888-818-9147, Monday through Friday from 7 a.m. to 11 p.m. EST, and Saturday from 9 a.m. to 3 p.m. EST
- Online at Get Help with Disaster Recovery at the www.wellsfargo.com website
- Local bank stores where team members can assist with check endorsements
About Wells Fargo
Based in Des Moines, Iowa Wells Fargo Home Mortgage is the nation’s leading mortgage lender and services one of every six mortgage loans in the nation. A division of Wells Fargo Bank, N.A., it has a national presence in mortgage stores and banking stores, and also serves the home financing needs of customers nationwide through its call centers, Internet presence and third-party production channels. Wells Fargo Bank, N.A. is an equal housing lender.
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.4 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com), and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With more than 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2012 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially.