Roughly 15% of race registrants never even make it to the starting line1. ACTIVE Network, the leader in cloud-based Activity and Participant Management™ (APM), and Allianz Global Assistance USA, a leader in consumer specialty insurance, are partnering to provide event organizers and participants peace of mind by protecting registration fees for both parties when participants can’t show up on race day with ‘Registration Protector’.
“Registering for an event in advance may seem more appealing to a participant if they know that a sprained ankle won’t jeopardize their registration fee,” said Eric McCue, general manager of sports at ACTIVE Network. “For event organizers, Registration Protector solves an important customer service issue by making refunds available to participants without the need for organizers to manage or pay those refunds. Allianz Global Assistance was an obvious partner for us to help roll out this robust insurance plan to our customers because of their technical sophistication and impeccable reputation.”
Registration Protector is a new benefit to all ACTIVE.com customers who sign up for events online. During registration, participants will be provided with the option to purchase Registration Protector. With Registration Protector, a participant who misses an event for a covered reason such as an injury, illness, job loss, transportation delays, military/family/legal obligations, and more can get their registration fees reimbursed.*
“It appears to be a win-win situation for both event organizers and participants,” said Sally Smith of Big Sur Marathon Events. “The covered reasons are very robust, much more so than other plans we’ve looked at. We also like the fact that the participant deals directly with Allianz Global Assistance. An event director won’t have to spend time explaining, arguing or upsetting participants who ask for a refund, nor will they have to deal with the refund process.”
Registration Protector will refund 100% of insured registration costs, subject to certain conditions and limitations, including fees and other related costs up to the maximum coverage amount of $10,000 and includes Allianz Global Assistance’s 24/7 service and assistance. Allianz Global Assistance manages all customer service and claims activity, without risk or management resources from event organizers.
“We’re pleased to be partnering with ACTIVE Network to offer event participants and organizers the tremendous benefits that Registration Protector has to offer,” said Mike Nelson, CEO of Allianz Global Assistance USA. “Every year, we provide great coverage and outstanding 24/7/365 service and assistance to 13 million customers. We’re happy to be able to offer this coverage, service and peace of mind to ACTIVE Network customers and partners.”
*Conditions, limitations and exclusions apply. For a complete description of the coverage, carefully review the terms and conditions of the certificate of insurance. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakwood Terrace, Ill), or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), depending on the insured's state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.
About ACTIVE Network
ACTIVE Network (NYSE: ACTV) is on a mission to make the world a more active place. With deep expertise in activity and participant management™, our ACTIVE Works® cloud technology helps organizers transform and grow their businesses. We do this through technology solutions that power the world’s activities and through online destinations such as ACTIVE.com® that connect people with the things they love to do. Serving over 50,000 global business customers and driving over 80 million transactions annually, we help organizers get participants, manage their events and build communities. ACTIVE Network is headquartered in San Diego, California and has over 30 offices worldwide. Learn more at ACTIVEnetwork.com or ACTIVE.com and engage with us on Twitter @ACTIVEnetwork, @ACTIVE and on Facebook.
About Allianz Global Assistance USA
Allianz Global Assistance USA is a leading consumer specialty insurance and assistance company with operation centers in 29 countries. In the United States, Allianz Global Assistance USA (AGA Service Company) insures 13 million customers and is best known for its Allianz Travel Insurance plans.
In addition to travel insurance, Allianz Global Assistance USA offers registration and event ticket protection and unique assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for health insurers, property and casualty insurers, and credit card companies. For more information about Allianz Global Assistance USA, please visit allianzassistance.com. To learn more about Allianz Travel Insurance plans, please visit allianztravelinsurance.com or Like us on Facebook at Facebook.com/AllianzTravelInsuranceUS.
About Forward-Looking Statements
The Active Network, Inc. cautions you that the statements included in this press release that are not a description of historical facts are forward-looking statements within the meaning of the federal securities laws. Any such statements are subject to substantial risks and uncertainties, and actual results may differ materially from those expressed in these forward-looking statements. More detailed information about The Active Network, Inc. and the risks and uncertainties that may affect the realization of these forward-looking statements is set forth in its filings with the Securities and Exchange Commission (SEC). These filings may be read free of charge on the SEC's website at www.sec.gov. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. All forward-looking statements are qualified in their entirety by this cautionary statement and The Active Network, Inc. undertakes no obligation to revise or update this press release to reflect events or circumstances after the date hereof.
© 2012 The Active Network, Inc. All rights reserved. Active.com, Active Works, RegOnline and Conference are registered trademarks of The Active Network, Inc. ACTIVE Network is a trademark of The Active Network, Inc. All other trademarks are the property of their respective owners.
1 According to research conducted by Allianz Global Assistance.