AccessLine Debuts Service Builder as a Component of its SmartProvisioning System to Simplify VoIP Ordering for Channel Partners
AccessLine Communications, a leading provider of hosted VoIP (Voice over Internet Protocol) services, today announced the launch of Service Builder, an element of AccessLine's SmartProvisioning 2.0 system. Service Builder automates the creation of VoIP customer provisioning profiles, reducing order provisioning from two hours to 10 minutes. AccessLine's next-generation SmartProvisioning 2.0 system is dedicated to the rapid deployment of SmartVoice Service -- the company's hosted VoIP service that delivers the benefits of advanced business telephone service at a fraction of the cost of traditional service. Service Builder is the first of several planned components of SmartProvisioning 2.0 that supports AccessLine's channel partners, agents, and direct sales force, making their jobs easier, more reliable, and faster.
"We have found that our business customers are interested in two things: a compelling economic value, and an easy transition to our next-generation service," said Doug Johnson, CEO at AccessLine. "The Holy Grail of VoIP service providers is to transition customers as rapidly as possible, as reliably as possible, and with as little disruption to their business as possible. We are focusing our efforts on building and enhancing the ordering and provisioning systems that will make it easier for our business customers to initiate and benefit from the strong economic value of VoIP. Our new Service Builder reduces the time spent on order provisioning by 90 percent. AccessLine is one of the leading vendors in the VoIP SMB (small and medium business) marketplace because we understand the complex needs of business, and that shortening the provisioning time is critical for our customers, even though it is much harder to provision in the business setting than in a consumer's home."
AccessLine's Service Builder includes simplified user interfaces that allow an agent or sales representative to easily collect key information from a customer on how many phone lines they want, how they want the calls to be managed, and how various business features of the SmartVoice Service should interact. This information is then automatically populated throughout the various operations systems supporting the service, including the provisioning system, the VoIP network and related hardware, the customer care systems, and the billing systems. Because Service Builder has been developed by AccessLine, it does not depend on coordinating third-party vendor development cycles. As a result, Service Builder (and the SmartProvisioning System of which it is a component) is able to deliver superior interoperability at greater speed.
AccessLine's Service Builder will be followed by additional SmartProvisioning components in the coming months, including:
-- Carrier Management System (for automated number portability)
-- Provisioning Management System (for automated customer transition process notifications and other key service transition activities)
AccessLine Communications provides hosted VoIP services for the business market nationwide. The company's turnkey VoIP service is easy to implement, cost effective, and delivers a complete range of powerful features. With a customer base of more than 100,000 business users, AccessLine provides unprecedented application quality, functionality and customer support. AccessLine recently won the "Product of the Year" award from Internet Telephony Magazine, the "Pulver100" Award for top VoIP growth companies and the "Red Herring 100" award for the best 100 private companies in America. AccessLine partners with both agents and resellers to rapidly enter the voice market. For more information, please visit www.accessline.com.