Tom Peters has been the business mind of the last thirty years and he's been brought to the forefront in a series of corporate training videos by Carlton's Training Solutions. Peters' philosophy is all centered around business process improvement. And it begins with the customer. Carlton's Training Solutions captures Tom Peters in his analysis of numerous corporations and how they function to the highest level of excellence for their clientele.
Tom Peters In Search of Excellence video provides a seminal piece of business knowledge. In this video, Peters explores companies like Disney, IBM and Dana Corporation to see what they do right and what they have in common. What is discovered by Peters is a desire, really a desperate striving to be excellent. These companies design their organizations in a way that empowers their people to do their very best work. But it is all under the principal of putting the customer first and constantly asking how to improve upon that. Therefore there isn't just a static rule book on how to conduct business. Because the customers' needs evolve and refine themselves so too does an organization have to evolve, improve and refine.
Probably the most famous Tom Peters video is A Passion for Customers. Despite the current economy and philosophies that change throughout even the calendar year, the principles remain the same. First there needs to be a leadership module installed that actually leads and supports a customer service initiative that is dedicated to serving the customer. And that leadership has to empower their employees to do what is right in the moment to satisfy the customer's needs. An organization can't help but improve. Utilizing these principles is like letting Tom Peters brand you.
Tom Peters quotes are found everywhere. The message is always clear and contains a no nonsense business solution to problematic matters. When discussing what makes a company great, Tom commented, "We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments."
About Carlton's Training Solutions
Carlton's Training Solutions has evolved to its' client's needs for over thirteen years providing corporate training videos on every subject a company chooses to address. As company needs moved from strictly coaching and leadership strategies to diversity training and customer service training, Carlton's adjusted and brought in more industry professionals and programs to fulfill the need. People like Joel Barker, Tom Peters, Ben Zander, Dewitt Jones, Ken Blanchard, and Bob Farrell have been the voices of the business world and some of the reason Carlton's remains at the top of the training industry. Find more corporate training videos on any subject by clicking here at
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