View A SWOT Analysis of the Indian ITES Sectors, and In-Depth Profiles of Twenty-Five Indian Call Centers with International Experience

Research and Markets ( has announced the addition of Outsourcing Call Centers to India and the Philippines to their offering.

This report provides an assessment of the Indian and Philippine call center markets, including an overview of the industry and trends, discussion of outsourcing or independent call-center options, government policies, technology providers, SWOT analysis of the Indian ITES sectors, and in-depth profiles of twenty-five Indian call centers with international experience, including call center rankings, international clients served, investors/funding, staffing areas, number of employees, etc. Updated for 2005. Includes a new appendix covering Philippine call centers, their activities, specializations and customers.

Contents Include:


The India call center industry - all you need to know

Locations of call centers in india

why are these cities important

Multi-location call center

Deciding to use an existing call center vs setting up your own call center

Factors to consider

Pros and cons of outsourcing to third-party vendors

Pros and cons of establishing a captive center

Call center costing

Margins for international call centers

Call center salaries

Call center technology providers

Software vendors

Hardware vendors

Plc vendors

Process training/certifying vendors

copc, six sigma


Technical training related to call centers

Government policies/tax issues

Government initiatives

Government guidelines for setting up call centers

New telecom policy details of the indian government

Documents required for submitting a call center application

The need for venture capitalists

Swot analysis on Indian ITES sector





Call center growth

Table 1: rankings of call centers based on revenues

Table 2: number of seats in call centers

Table 3: call centers compared by country, USP, and limitation

Table 4: India call center directory

Table 5: industries served (by company)

Table 6: investors

Table 7: staffing/call center type (by company)

Table 8: clients and nations served (by company)

Appendix : Philippine Call Centers Serving the IT Industry

Philippine Call Centers

Contact Details

Philippine Call Centers

Specialization, Funding, Type of Call And Customers

Learn the lingo

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