Hurricane Sandy Devastates East Cost Putting Contractors in Need of 24 Hour Customer Support
PR Log - Nov 03, 2012 - The storm had devastating effects on people and their property and it’s estimated that the damage will be somewhere in the neighborhood of $50 billion dollars. A side effect of the storm was that it also created tens of thousands of calls every day to local service providers and there’s currently no end in sight.
More so in areas like New York and New Jersey the storms wind and rain have caused flooding, roof damage, and massive structural and electrical problems. According to Mike Cynar, CEO of Select Answering Service, this is what caused a huge surge in consumers calling for plumbers, tree surgeons, HVAC, roofers, water restoration and other contractor services. He knows this because he works in call center and answering service business and says phones are ringing off the hook and many live answering service businesses are seeing clients with as much as a 1000% increase in daily call volume.
Cynar says “people affected by Sandy desperately need help but there’s no way contractors can be in the field and answer the massive customer calls that are coming in”. He adds “in many cases even a full time secretary could not possibly handle the demands of so many callers in such a short duration of time”. The bottom line is that people need to be able to contact a service provider and have their messages delivered. Most contractors fully rely on a professional answering service to take accurate and detailed messages and have them dispatched both by email and by texting to cellular phones. This method ensures that all important messages will be received and consumers will be taken care of as soon as possible.
Like many industries, there’s is the potential that local message service providers are likely to suddenly raise their rates in an attempt to take advantage of others misfortunes. This can easily be done as contractors that service the New England area do not have time to price shop and are far more likely to take what ever they can get. To combat this problem Cynar has added a number of vendors to his portfolio so that he can help contractors quickly and easily gather side by side quotes for affordable telephone answering services.
Cynar says needs for 24 hour messaging services have never been in larger demand.
Select Answering Service specializes in helping match up small businesses (and large) with call centers by offering businesses a one stop solution to get vendors to fight for business by offering up discounts of up to 45% from their normal published rates. Of course, the company still recommends that businesses research each vender carefully before choosing to make them a partner.
To help service providers even more Cynar’s company recently expanded their portfolio of call center service providers and expects that it will force companies to waive many hidden fees and perhaps eliminate price gauging all together. The business operates much like the popular Lending Tree mortgage insurance, whereas you simply complete one short online form and begin receiving multiple written quotes within 1 business day. This process is free to consumers and saves them both time and money, something we could all use more of these days.