AMC Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, today announced a new Application Adapter. AMC introduces the new product offering for customers who want to use multi-channel functionality with mySAP 5.0 Interaction Center WinClient.
In addition to AMC Technology's certified solutions for SAP Interaction Center using SAP ICI or SAPphone, AMC now delivers a strong, flexible, enhanced agent dashboard which provides even more advanced control with real time multi-channel handling including telephony, e-mail and webchat. This new solution leverages AMC's Multi-Channel Integration Server(TM) (MCIS) and a wide variety of connectors from leading CTI vendors.
As a fully certified provider of leading CRM solutions including those offered by SAP, PeopleSoft and Siebel, AMC is committed to giving customers the maximum number of choices for their call center needs.
"As of CRM 5.0, SAP is focusing its attention on its web-based Interaction Center. The new AMC offering fills the functional CRM gaps with a comprehensive solution that leverages our core products, giving WinClient users greater flexibility, increased control and an opportunity to further enhance customer loyalty," stated Anthony X. Uliano, President/CTO of AMC Technology, LLC.
For customers currently using multi-channel interaction center functionality within CRM 4.0 AMC will offer a special upgrade incentive.
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite(TM) features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP, PeopleSoft, Siebel, Microsoft and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 10 years of experience with many of the world's leading companies, our customers include nearly 100 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. For more information, please visit AMC at www.amctechnology.com
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