RightAnswers, Inc., provider of knowledge-driven Self-Service and Support Analyst solutions, today announced that the company has experienced substantial quarter over quarter growth during the first six months of 2006. The company has also exceeded its goal of over 50% growth for the first half of 2006. This growth highlighted two quarters of extensive product and services development, new client engagements, strengthened partnership relationships, and an overall increase of the company's technology capabilities.
Company highlights during Q1 and Q2 of 2006 included:
-- Expansion of the company's content offerings, including: new Knowledge-Pak(R) library titles, Automate-IT(TM) and Show-IT(TM) multi-media solutions, foreign language translations, and enhanced Custom Content Services
-- Significant company growth, including the opening of sales offices in California and England, as well as strong investment in the company's Client Success and Professional Services programs
-- Receipt of the Best Information Technology Company award during the 2006 New Jersey Technology Council (NJTC) Venture Conference
-- Release of the RightAnswers Self-Service: University Edition solution
-- More than 75 new client engagements, including 18 new RightAnswers Self-Service and Support Analyst solution engagements.
"Our solid growth the past six months is clearly a result of the market's enthusiasm towards our unique approach that combines software, content, and services that drive self-service effectiveness," said Jeffrey Weinstein, President and CEO of RightAnswers. "RightAnswers will continue to deliver highly-effective, Knowledge-centric solutions that create a high level of intimacy between our software and content to drive down Support costs while increasing the level of service."
Clients from a wide range of industry verticals such as education, finance, healthcare, manufacturing, and more have selected RightAnswers products in the first half of 2006. Some of these new customers include Abraxis Bioscience, Bechtel Power Corporation, Children's National Medical Center, Discovery Communications Inc, Fujifilm, Hormel Foods, Novo Nordisk, Philadelphia Stock Exchange, Royal Bank of Canada, Rust-Oleum Corporation, Sanofi-Aventis Pharmaceuticals, Seton Hall University, Staples, Texas Education Agency, and University of San Francisco.
"Self-service is a direction that more and more help desks are investing in to control their support costs, improve service delivery, and adjust to the growing requirements of their end-users," added Weinstein. "The recent investments we have made in the first half of 2006 demonstrate our desire to continually expand our offering to help existing clients grow in their capabilities while also affording us a strong opportunity to reach new vertical markets and clients."
RightAnswers provides the internal IT Help Desk with Self-Service and Support Analyst software applications, content and services designed to reduce calls to the Help Desk while increasing the level of service to end-users. The RightAnswers Knowledge-Paks(R) library, consisting of over 125,000 solutions covering 200 software titles, combined with the company's Custom Content services form a Knowledge Base that is the foundation for the Knowledge-driven solutions that improve Self-Service and Help Desk effectiveness. RightAnswers also maintains an extensive partner channel with service desk software providers and outsourcers, including BMC/Remedy, HP/Peregrine, Computer Associates, RightNow, Numara Software, and FrontRange. For more information, please visit www.rightanswers.com.