October 06, 2011 at 08:45 AM EDT
Astea International is Positioned in the Visionaries Quadrant in Leading Industry Analyst Firm's 2011 Field Service Management Magic Quadrant
Evaluation based on Completeness of Vision and Ability to Execute

HORSHAM, Pa., Oct. 6, 2011 /PRNewswire/ -- Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management and mobility solutions, today announced that it has been positioned in the Visionaries Quadrant in Gartner's 2011 Magic Quadrant for Field Service Management*.

Astea is a solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea's solutions are seamlessly integrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and the back office. With Astea's solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company's ability to provide best-in-class service.

"We are very pleased to be evaluated by Gartner as a visionary player in this market and consider this positioning as confirmation of our ability to deliver powerful solutions that consistently generate benefits for our customers. Based on Astea's proven experience and innovative technology we are able to assist our customers in achieving a competitive advantage while simultaneously containing costs, improving efficiencies and maximizing customer satisfaction," said Zack Bergreen, Chairman and CEO, Astea International. "Our unique breadth and depth of service management and mobility solutions, domain expertise and innovative technology continue to be a clear differentiator. It has become evident that Astea is one of the few vendors that can offer a full range of software and services across the entire service management lifecycle. For companies in which service is strategic and mission critical, we provide powerful solutions that seamlessly fit within their existing infrastructure."

In July, Astea unveiled their latest HTML5 mobility solution suite that delivers a sleek and innovative user interface while still providing the ability for mobile workers to continue working whether they are in or out of wireless coverage. With the ability to operate with the latest devices in the market including Android smartphones and tablets, iPhones, and iPad2, organizations can choose the device that works best for their environment and still be able to leverage the most powerful mobile solution designed specifically for the way field technicians work.  Additionally, Astea recently announced that they will offer SOTI's MobiControl Mobile Device Management (MDM) software as a component of their mobility suite. SOTI MobiControl allows companies to manage, support and secure their mobile field force regardless of the devices used in the field.

Astea works with hundreds of companies worldwide, maximizing the value of an organization's service operation by optimizing critical business processes across the globe. The company can be reached at 215-682-2500.

* Gartner, Inc. "Magic Quadrant for Field Service Management" by William McNeill, Michael Maoz and William Clark, September 28, 2011

About the Magic Quadrant

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com.   Service Smart.  Enterprise Proven.

© 2011 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc.  All other company and product names contained herein are trademarks of the respective holders.

SOURCE Astea International Inc.

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