Keynote Releases WebExcellence Scorecard for Mortgage Web Sites

Keynote Systems (Nasdaq:KEYN):

-- Study Evaluates and Competitively Ranks Mortgage Sites Against 200+ Best Practices

-- E-Loan Rated as Best Mortgage Web Site

Keynote Systems (Nasdaq:KEYN), The Internet Performance Authority(R), announced today the availability of the Keynote WebExcellence Scorecard for Mortgage, a bi-annual study examining and competitively ranking the Web sites of the largest mortgage originators. The Scorecard uses a framework of 200+ expertly developed criteria to measure each site's design and function against industry best practices. The Keynote WebExcellence Scorecard evaluates sites in a variety of industry-specific tasks and categories, and examines all areas of a site, to help firms discover the strengths of their sites, as well as opportunities for improvement. Keynote Scorecards are available on a subscription basis for purchase.

The ABN Amro Mortgage, Bank of America (NYSE:BAC), Charter One Mortgage, Chase Home Finance (NYSE:JPM), CitiMortgage, Countrywide Financial Corp (NYSE:CFC), E-Loan, E*Trade Mortgage (NYSE:ET), GMAC Residential Holdings, IndyMac, National City Mortgage (NYSE:NCC), Washington Mutual (NYSE:WM), and Wells Fargo (NYSE:WFC) mortgage sites were included in the Keynote WebExcellence Scorecard study.

E-Loan Tops Keynote WebExcellence Scorecard for Mortgage Web Sites

The Scorecard competitively ranked the sites across a number of tasks tied to loan origination, such as getting a rate and selecting a loan, and across several categories, including functionality, ease of use and privacy & security. E-Loan was ranked as the number one site in the mortgage industry based on its performance across all 200+ best practices, tasks and categories examined in the study.

        Keynote WebExcellence Scorecard
              Mortgage Web Sites
    1                   E-Loan

E-Loan topped the Scorecard in large part because of its first place ranking in the "Functionality" category, as well as its top placement tasks such as "Get Rate and Select Loan." The Wells Fargo site topped the study in the "Ease of Use" and "Privacy & Security" categories, as well as the "Apply for Home Loan of Line of Credit" function task areas of the study.

Keynote Scorecards are part of the company's ongoing competitive intelligence program providing detailed quantitative benchmarks for leading Web sites across key verticals in the three 'critical success' areas of best practices, customer experience (satisfaction and usability) and service levels (site responsiveness and reliability).

For more information about Keynote's WebExcellence Scorecards and Competitive Intelligence offerings view:

For information about purchasing the Scorecards call 1-800-KEYNOTE.

About Keynote

Founded in 1995, Keynote Systems (Nasdaq "KEYN") is the global leader in Internet and mobile test and measurement services. Keynote helps approximately 2,600 corporate customers become "the best of the best" online. The business premise supporting Keynote's mission is: "Online businesses can't manage what they don't measure." As an independent and trusted third-party, Keynote provides IT and marketing executives with unbiased benchmarking data, competitive analysis and operational metrics from the customer perspective. This data measures service levels and customer experience of Web sites, broadband services and mobile communications.

Known as The Internet Performance Authority(R), Keynote manages a market-leading infrastructure of 2,100 measurement computers and mobile devices in over 120 locations and 70+ metropolitan areas worldwide that assess service levels and a panel of over 160,000 consumers who participate in interactive Web site tests that assess user experience. These online user experience tests capture customer attitude and behavior to answer the critical "why" behind the "what." Keynote's geographically distributed measurement services, on-site monitoring appliances, competitive intelligence and custom studies ensure that its customers outpace their competitors in online service levels and overall user experience.

Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at or by phone in the U.S. at 650-403-2400.

Keynote, The Internet Performance Authority and Perspective are registered trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners. (C) 2006 Keynote Systems, Inc.

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