WellCare Health Plans, Inc. (NYSE: WCG), a leading provider of managed care services for government-sponsored health care programs, and The Results Companies (Results), a leading customer contact solutions provider, today announced a partnership to expand WellCare’s call center operations and bring 200 new jobs to Winter Haven, Fla. The two companies are jointly staffing a new Central Florida call center, and applications are currently being accepted for English- and bilingual Spanish-speaking representatives to assist Medicare and Medicaid beneficiaries.
“Partnering with Results to employ 200 more people in a state-of-the-art support center is just one example of our commitment to ensuring that our members have timely access to important health care information and services,” said Walt Cooper, WellCare’s chief administrative officer. “English is not the first language of many of our members, so the call center’s ability to assist Spanish-speaking members is an important enhancement.”
“During a time when our state is facing significant economic challenges, we are delighted to help stimulate job growth by creating more than 200 new jobs in Florida,” said Christina Cooper, WellCare’s Florida and Hawaii Division president. “The Results team understands the important role it plays in serving our members, and we are pleased with the first-rate customer service it is providing.”
Like WellCare, Results is headquartered in Florida and is widely recognized for its proven track record in customer service and innovation. Among other things, Results provides an array of inbound and outbound customer management solutions designed to improve call management, as well as enhance service, performance and the customer’s overall satisfaction.
“Results is focused on providing best-in-class service to its clients,” said Shannan Bjortvedt, vice president of Client Services at Results. “We believe that Winter Haven and the surrounding communities can provide a workforce that will help us exceed expectations for WellCare.”
About WellCare Health Plans, Inc.
WellCare Health Plans, Inc. provides managed care services targeted to government-sponsored health care programs, focusing on Medicaid and Medicare. Headquartered in Tampa, Florida, WellCare offers a variety of health plans for families, children, and the aged, blind, and disabled, as well as prescription drug plans. The Company served approximately 2.2 million members nationwide as of September 30, 2010. For more information about WellCare, please visit the Company's website at http://www.wellcare.com.
About The Results Companies
The Results Companies (Results) is one of the fastest growing providers of business process outsourcing (BPO) services focused exclusively on partner branded support. Results has crafted stand-alone and integrated models helping clients reinforce their unique identities when interacting with consumers through phone, email web-chat and Social Media. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, as well as enhance service, performance and the customer’s overall experience. Established in 1990, Results provides services through over 5,000 agents located in 16 locations worldwide. For more information, please call 954-921-2400 or visit http://www.theresultscompanies.com.