TSIA Releases Three-Part Research Series on Mobile Enablement
(EMAILWIRE.COM, November 09, 2010 ) SAN DIEGO, CA - The Technology Services Industry Association (TSIA)the leading association dedicated to advancing the business of technology serviceshas released a new three-part research series on the topic of Mobile Enablementa key area for the business communityauthored by TSIA vice president of technology research John Ragsdale.
Of the 24 technology categories covered by the TSIA 2010 Member Technology Survey, released earlier this year, the number one top spending area was mobile enablement, with 34 percent of field service members having approved budget for increased mobility in 2010-2011. As this three-part study shows, mobility involves much more than accessing e-mail from the road. Today, all corporate data and processes, knowledgebases, and community content can be accessed by support technicians, field service agents, and professional services consultants from anywhere, and at any time, putting the most up-to-date information at the fingertips of employeesand customersin real time.
Some key findings revealed in the series include:
The drivers behind the mobile revolution, and why this long-coming trend has finally materialized.
What solutions are availablefrom new, native iPhone and Blackberry applications to devices designed to streamline information access and retrieval in the field.
The business case for increased mobility, and why mobile projects are getting budget dollars during this tough economy.
A discussion on the future of mobility, and the intersection between gaming and business applications.
Service management should evaluate how adoption of mobile technology can streamline information access for both employees and customers, with impacts to operational costs, productivity, and increased success of self-service, said TSIA's John Ragsdale. And for once, adoption is not a concern: These are applications and devices users are demanding.
John Ragsdale has been at the center of the support industry for 25 years. His long and storied career in technology support has led him to become one of the industry's most sought-after experts on the topic of IT support. Today he leverages his extensive inside information on technology and best practices to assist TSIA members with the creation of robust technology infrastructures.
Ragsdale discussed the findings on this research for the first time at TSIA's Technology Services World 2010 conference last month in Las Vegas in a session titled Knowledge Anywhere: The Mobile Enterprise.
This new three-part research series includes:
Mobile EnablementIntelligent Search: Device Maturity and High Consumer Adoption Drive Mobile Innovation (published August 1, 2010).
Mobile EnablementField Service Automation: Real-Time Scheduling and Routing, GPS Integrations Prove Popular (published August 31, 2010).
Mobile EnablementProductivity Tools: Applications and Devices Create a New Mobile Enterprise (published October 15, 2010).
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services firms large and small count on TSIA to deliver world-class benchmarking and research, peer networking and learning opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. http://www.tsia.com