Some key findings revealed in the series include:
The drivers behind the mobile revolution, and why this long-coming trend has finally materialized.
What solutions are availablefrom new, native iPhone and Blackberry applications to devices designed to streamline information access and retrieval in the field.
The business case for increased mobility, and why mobile projects are getting budget dollars during this tough economy.
A discussion on the future of mobility, and the intersection between gaming and business applications.
Service management should evaluate how adoption of mobile technology can streamline information access for both employees and customers, with impacts to operational costs, productivity, and increased success of self-service, said TSIA's John Ragsdale. And for once, adoption is not a concern: These are applications and devices users are demanding.
John Ragsdale has been at the center of the support industry for 25 years. His long and storied career in technology support has led him to become one of the industry's most sought-after experts on the topic of IT support. Today he leverages his extensive inside information on technology and best practices to assist TSIA members with the creation of robust technology infrastructures.
Ragsdale discussed the findings on this research for the first time at TSIA's Technology Services World 2010 conference last month in Las Vegas in a session titled Knowledge Anywhere: The Mobile Enterprise.
This new three-part research series includes:
Mobile EnablementIntelligent Search: Device Maturity and High Consumer Adoption Drive Mobile Innovation (published August 1, 2010).
Mobile EnablementField Service Automation: Real-Time Scheduling and Routing, GPS Integrations Prove Popular (published August 31, 2010).
Mobile EnablementProductivity Tools: Applications and Devices Create a New Mobile Enterprise (published October 15, 2010).
More information on this key research may be found at http://www.tsia.com/research_and_advisory/service_business_challenges/the-mobile-enterprise.html.
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services firms large and small count on TSIA to deliver world-class benchmarking and research, peer networking and learning opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. http://www.tsia.com
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