Regulations are now in place that requires all electronic communications used for business purposes, including landline calls, email, SMS and instant messaging to be recorded and retained. The recording of mobile voice calls is the next logical step in the regulatory process, explained Todd Cohan, Founder and CEO of TextGuard. The Financial Services Authority (FSA) in the UK is expected to issue its policy statement lifting the mobile phone recording exemption by the end of this year. Once it does so, financial services firms in the UK will have one year to comply with the new regulations.
VoiceGuard works in a variety of ways depending on the specific needs of the enterprise. For the BlackBerry, the client application is first downloaded to the mobile device. When a user dials a third party and the third party answers, the application on the device automatically puts the third party on hold and initiates a conference call with the VoiceGuard recorder server. Recording starts once the call is established with the voice recorder and speech analytics is used to search and monitor the conversation to access the call recordings. With the ability to access all of the recordings, companies can be now be fully compliant with present and future regulations and at the same time mitigating any possible risk.
Failure to record mobile communications can put companies at risk. Implementing VoiceGuard Mobile Recording should be a core business practice demonstrating good governance particularly in areas where client transactions are conducted by telephone. With VoiceGuardTM, all mobile calls can quickly be retrieved and replayed to protect your business operations from the potential of misunderstanding or misrepresentations later down the road in addition to efficient handling of any customer complaints.
TextGuard(TM) is the leading provider of mobile communication monitoring and archiving solutions and ensures compliance with the rules & regulations of all relevant regulatory bodies. TextGuard Mobile Compliance solutions provide monitoring, capturing, logging, archiving, supervision and alerting of all communication on company mobile devices. TextGuard's mobile communication compliance solutions are provided on a software as-a-service (SaaS) basis and all mission-critical data is hosted in TextGuard's state-of-the-art data centers. To learn more, please visit http://www.textguard.com