In this video we find AT&T's rep, Seth Bloom, reaching out to New Yorkers in particular and explaining, as simply as possible, why their calls suck and how AT&T is trying to fix the problem. Wow. Essentially AT&T is starting to move some calls to the the 850 MHz band for more in-building coverage. The best thing about this video is that Seth the AT&T Blogger Guy looks like someone you'd want to give a noogie to (that's a good thing) and they show you what's inside those crazy switch boxes on top of buildings. Double rainbow.