July 27, 2006 at 15:15 PM EDT
Vigilant Technologies Enhances Powerful Suite for IT Performance and Operations Services; Innovative Processes Improve Ability and Speed in Service Delivery and Incident Management

Vigilant Technologies, an innovator in the delivery of Business Service Management solutions that create effective IT organizations, today announced the expansion of its Get Aware(TM) Suite of performance and operations services. This suite is designed to rapidly and effectively assist IT with delivering peak service.

Targeted at distributed and disparate environments, Vigilant's Get Aware Suite offers a complete set of comprehensive ITIL based processes for service delivery and incident management. The foundation of the enhanced suite is a methodology based on results-oriented processes that assist IT organizations in correlating information and diagnosing root causes.

"As applications and associated systems grow in complexity and disparity, it is becoming increasingly difficult for IT organizations to assess root cause disruptions quickly enough to mitigate customer impact," said Matt Hooper, CTO at Vigilant Technologies. "Vigilant Technologies has established a solid reputation for achieving and maintaining peak performance with these complex critical business systems - a daunting task even for the most experienced and well staffed IT organizations. You can't fix what you can't find. Our Get Aware Suite of service and incident management tools and processes traverse all layers - customer experience, business logic, application services and network - to correlate the business impact to the underlying cause, thus reducing the time to problem diagnosis and remediation."

Vigilant's Get Aware suite delivers a service management platform that creates a more effective delivery and support model for IT services. By creating visibility deep into systems, IT improves its ability to respond to system outages, manage capacity and performance, monitor the customers experience and deliver real value to the business.

The enhanced Get Aware suite captures detailed transaction data and analyzes the data through a proprietary system mapping process, the Vigilant Experience Model(TM), to understand how a user's experience is affected by infrastructure performance and stability.

Services in the Vigilant GetAware suite include: Performance Testing; Application and Infrastructure Profiling Services; Production Application Diagnostics; End-to-End Monitoring; and Dashboard Management.

About Vigilant Technologies

Vigilant Technologies, an innovator in the delivery of Business Service Management solutions, provides infrastructure testing and monitoring services that ensure peak performance of critical applications, reduce costs and increase the effectiveness and productivity of IT organizations. Vigilant's vendor-neutral and customizable suites of professional services and products prevent, detect, and resolve IT issues that threaten the performance and availability of business services. The company's revolutionary 'Awareness' methodology improves software performance and stands apart from traditional IT service organizations by providing intelligence contingency planning, continuous in-house mentoring, and education in all aspects of critical applications management. Vigilant's service suites include: Systems Validation, Performance and Operations, and Service Management. For more information, visit www.GetVigilant.com

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