Hertzler Customer, President Co-Author Six Sigma Article

Evan Miller and Karen Carter have co-authored an article on iSixSigma.com, the leading on-line content provider to the Six Sigma community. Miller is the President of Hertzler Systems, and Carter is the Director of Operational Excellence at Micropump, Inc. The article, "Seeking Reliable Six Sigma Project Data with Eight CTQs," identifies the eight critical to quality requirements for a comprehensive Six Sigma data system. The article also reviews four alternative methods for deploying such a system.

According to the article, having a Six Sigma data system has enabled Micropump to significantly impact the company's Six Sigma project cycle time. In the Define phase, projects are being scoped, prioritized and chartered faster than ever. Time required for the Measure phase has been reduced by an average of 10 percent, and implementing the Control phase is almost painless. The company is completing more projects and yielding benefits faster.

According to Miller, the article went through a rigorous peer review process. "iSixSigma.com takes their mission to provide valuable information seriously. We knew Karen had a great story to tell, and we focused on her process. This article uncovers the behind-the-scenes story of why and how Micropump built a better data system to support their Lean Six Sigma deployment."

The result is a story that iSixSigma.com readers have consistently rated near the top of all articles on the web site.

For over 20 years, Hertzler Systems has served a diverse customer base in service, transactional and manufacturing environments by providing seamless, accurate data acquisition solutions that drive business transformation. Their software and services enable clients to connect to a wide range of systems, collect data and send real-time alerts, and analyze historical data for process variation. These capabilities help clients to make decisions based on data; reduce costs, cycle time and errors; and increase profitability. Hertzler's clients include Boeing Aerospace, BAE Systems, IDEX Corporation, Kraft Foods, McCormick & Company, Inc., and Titleist & Footjoy Worldwide, just to name a few.

Micropump, which has operations in Vancouver, Washington, in the USA, in Europe and in Asia, has been in business since 1960. It was acquired by IDEX Corporation in 1995. Micropump is the market leader in sealless, low-flow gear pumps offering standard models, configure-to-order options, and custom solutions.

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